JM Care Plan
When you receive a new piece of jewelry, the last thing you want is to worry about future repairs and aesthetic needs.
The JM Care Plan covers any necessary future repairs
for the lifetime of your jewelry, for either the lifetime of your item (JM Lifetime Care Plan) or for a period of (3) years (JM 3-Year Care Plan)
From resizing to prong repair, rhodium plating, polishing,
as well as insured shipping to a repair center,
the JM Care Plan provides peace-of-mind
for your next purchase.
JM CARE PLAN
What It Covers
SHIPPING
- Insured Shipping to & from a repair jeweler
GENERAL WEAR
- Polishing & Refinishing
- Rhodium Plating for White Gold
- Tarnishing and scratching
- Broken, bent, or worn prongs
- Loss of diamonds and gemstones due to a defective setting
- Replacement of cracked or chipped stones
RINGS
- Thinning or cracked ring shanks
- Ring soldering
- Ring resizing
ALL OTHER JEWELRY
- Broken chain, bracelet links or clasp
- Broken chain soldering
- Kinked bracelets or chains
- Broken earring posts
What is Not Covered
For all else, choose Jeweler's Mutual Insurance
Loss, theft, or mysterious disappearance are not covered under the JM Lifetime Care Plan.
The JM Care Plan is a service policy, not insurance.
For comprehensive jewelry insurance, please consider obtaining coverage from Jeweler’s Mutual Insurance.
GET AN INSURANCE QUOTE
Plan Pricing
How Much Does a JM Care Plan Cost?
Purchase the JM Care Plan at the same time as your jewelry purchase. This plan must be purchased for each piece of jewelry and does not cover multiple items. For instance, if you want the benefits of the JM Care Plan for your wedding set (engagement ring and wedding band), a plan must be purchased for each ring.
Care Plan pricing depends on the price of the item pre-tax.
How long does the JM Lifetime Care Plan last?
The plan covers any repairs necessary for the lifetime of your jewelry item. The program maxes out once you reach the total value of the piece in repairs, which is typically the expected life of the piece.
How do I file a claim?
After you have purchased your JM Lifetime Care Plan, and your jewelry requires servicing, please reach out to us by phone or email.
You must have your receipt and JM Care Plan brochure as proof of coverage.
Will my item be repaired or replaced?
Your item will be repaired, assuming the damage is repairable, so long as the cost to repair does not exceed the cost of the original product. Otherwise, it will be replaced.
Frequently Asked Questions
Simply give your receipt and JM Care Plan brochure to the recipient, and coverage is transferred to them.
Unfortunately, your receipt and JM Care Plan brochure are your only record of having purchased coverage. There is no alternate way to file a claim.
JM Care Plans are not renewable after the term expires.
Contact us by phone or email. If we are unavailable, please contact JM Care Plan directly for assistance. You may receive a full or partial refund according to your Terms and Conditions.
As soon as you experience damage or need service, contact us immediately.
Our goal is to get your jewelry restored as soon as possible.