We strive to cultivate a personalized, creative environment for your jewelry design. The creative process involves time investment, renderings, and sourcing specialty items just for you.
Along the way, you will be notified of applicable details and asked to confirm design details via project boards and contracts. Please review all details carefully and alert us immediately of errors or omissions before final design or purchase confirmation.
Please review our Promise & Policies below and let us know if you have any questions!
KIMBERLY PROCESS
Partnering with vendors and suppliers that abide by The Kimberly Process. Sourcing diamonds from suppliers that commit that their inventory does not originate from war-torn areas.
AUTHENTICITY
Sourcing diamonds and gemstones from suppliers that clearly label and guarantee their inventory as natural versus lab-grown, and verifying authenticity in-store.
Using metals of stated purity, expertly cast for heirloom quality.
METALS & HANDCRAFTED
14k Golds, 18k Golds, Sterling Silver, and Platinum offerings. Options without nickel (such as palladium-based 18k White Gold)
Heavy, porosity-free casting that will withstand the test of time. Hand-polished finishes, ensuring the item sparkles from every angle.
Hand-set diamonds and gemstones.
PAYMENT SCHEDULE
All special orders and custom orders require at least 50% payment at time of order. We accept ACH, Credit Cards, Debit Cards, as well as financing options through Paypal Credit and Synchrony Financing. Payments can be made online or by visiting us in person. We do not accept personal checks. Please read more about our payment options.
Remaining balances on all special orders and custom orders must be paid within (7) days of final invoice. Failure to pay invoices by stated due date on invoice may incur a $20 late fee. Invoices left unpaid more than 7 days may incur a $20 late fee in addition to a 2% interest fee, accrued each month past the invoice due date.
Failure to pick up or satisfy outstanding balances on ordered or custom items will be addressed according to Kentucky state laws.
IN STOCK ITEMS
All in-stock items require payment in full upon selection.
LAYAWAY
Layaway options are offered on a case-by-case basis and are not available for every item. Layaway terms do not exceed 90 days, and require a 50% upfront payment on your item. Equal monthly payments must be made on stated contract due date. Jewelry and items will not be released until item is paid in full.
Remaining balances on all layaway must be paid within (7) days of installment invoice. Failure to pay invoices by stated due date on invoice may incur a $20 late fee. Invoices left unpaid more than 7 days may incur a $20 late fee in addition to a 2% interest fee, accrued each month past the invoice due date.
In the event of failure to satisfy layaway contract terms, or in the event of non-payment of any installment past 30 calendar days, layaway item will be returned to stock, returned to the manufacturer, or otherwise become the property of The Leake Co. All client payments and ownership claims will be forfeited, and all previous payments are ineligible for refund. All notifications of late payment, payment schedule, or resulting fees will be first communicated to the client via email, and also may be communicated via text, phone call, or certified USPS mail. Clients are responsible for providing accurate contact information to The Leake Co.
Contact Us
Please contact us directly for additional questions.
Email: info@theleakeco.com
FINAL SALE
Custom Items are made to the client’s specifications, and require significant design time, sourcing commitments, and shipping investment on the part of The Leake Co. As a result, all Custom Items are considered Final Sale.
CAD Fees & Deposits
CAD Fees and production deposits are non-refundable.
Post-Production Modifications
Every effort is made prior to fabrication and production to ensure that your item is perfect. Please thoroughly review your CAD Confirmation document before signing off on all details, and alert us immediately before signing of any omission or error. Once the Order Confirmation or CAD Confirmation is signed, your item will be produced according to the confirmation. All resulting edits or modifications needed after production will be at the additional expense of the client.
Contact Us
Please contact us directly for additional questions.
Email: info@theleakeco.com
I want you to love what you’ve purchased. Exchange policies will vary based on the jewelry designer and the piece. We do not accept returns.
Contact Us
Please contact us directly for additional questions.
Email: info@theleakeco.com
Yes! Please visit our Warranty Page for details.
https://www.theleakeco.com/warranty/
We offer care plans through Jewelers Mutual. Terms, conditions, and extra costs may apply. Please visit our JM Care Plan page for more details.
We send all items via UPS or FedEx, fully insured while in transit, with signature requirement.
Contact us to arrange a Return Authorization number. Shipping charges may apply.
All custom items are considered final sale and are ineligible for return.
Custom Items are made to the client's specifications, and require extensive time to design, produce, and inspect.
The Leake Co. makes every effort to ensure that you are 100% confident in your CAD rendering . If your design requires minor adjusting (defined as: sizing within 1/2 size, polishing, tightening of stones, adding bead sizing assistants) after production, The Leake Co. will address your concerns at no additional charge. If you request further alterations, we will provide a quote to you.
Once items are in production, you have (24) hours to cancel your order. We will return your deposit, less a 5% restocking fee and CAD fee. In the event that you need to cancel your order after this period, no refund will be given.
All CAD renderings are property of The Leake Co. and will not be released without a watermark.
