Our Jewelry Warranty

Our Quality Commitment
Your Private Jeweler

We strive to create jewelry of the highest quality, using the most current, state-of-the-art production methods available on the market.

Here at The Leake Co., we have a strong commitment to the transparency, education, ethics, and quality of jewelry making.

From production to repairs, enjoy peace of mind with every interaction.

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The Leake Co. Limited Warranty
MANUFACTURER’S WARRANTY
As a custom jeweler, The Leake Co. has the advantage of closely inspecting each ring throughout the various stages of production. This opportunity allows us to provide high quality hand-crafted products with superior craftsmanship.  We warranty our jewelry against casting errors.  However, this warranty does not cover damage due to “wear and tear,” including but not limited to, scratches to metal, rhodium replating, bent or missing prongs, ring reshaping, or lost diamonds/gemstones.  These occurrances are inherent to jewelry ownership and are to be expected through the lifetime of the item.

 

PREVENTATIVE MAINTENANCE
Precious metals and gemstones/diamonds are delicate by nature and require care and attention to extend the lifetime of the jewelry piece. Rings in particular need routine preventative maintenance due to the constant impact incurred by day-to-day wear. Issues that you may encounter from regular wear such as bending, missing or broken diamonds, worn/bent/broken prongs are considered “wear and tear” and will not be covered by our warranty. Since these occurrences are anticipated through the lifetime of your rings, it is recommended to obtain third-party insurance coverage for the possibility of loss, theft or damage which is not covered by The Leake Co.

 

RING RESIZING
All new rings custom-made or sourced by The Leake Co. include one free resizing within 60 days of purchase, within 1 whole size up or down (ex: Size 6 sized up to Size 7). This does not include eternity rings.
In the event that your ring needs resizing further than the aforementioned range, we will provide a quote to resize properly or remake your ring at an additional cost. We suggest having wearers sized before purchasing.
Contact us for tips on obtaining finger size.

 

LIMITATIONS
Damage, repair, or any alterations performed by someone other than The Leake Co. will not be covered by our warranty and will render all warranties null and void.
This warranty only applies to parts and/or entire pieces provided by The Leake Co. and does not extend to metals, pieces, or materials not originally provided by, or purchased from, The Leake Co.
The JM Jewelry Care Plan
Clients may opt for more comprehensive service plan, including addressing wear and tear, by adding on a JM Care Plan in either a 3 Year or Extended Term.  These Care Plans are provided by Jeweler’s Mutual and can be added on to most purchases at time of sale.
Flexible, easy to use, and comprehensive, a JM Care Plan covers common repairs on your new jewelry.  For more information, click below.
JM Care Plan
Requesting Repairs
REQUEST A REPAIR
If you experience an issue requiring repair, The Leake Co. will gladly inspect your heirloom and identify the problem. If the issue is determined to be the cause of manufacturing defect, we will address the repairs at no cost to you. If the problem is determined to be the cause of wear and tear, you may choose to obtain a quote for costs of repair, or submit your claim with your insurance company.
Evaluations and decisions made by The Leake Co. in all warranty claims will be considered final.

 

ITEMS REPAIRED BY THE LEAKE CO.
The Leake Co. does offer comprehensive repair services on items not purchased from us.  All repairs feature a limited 30 day repair warranty on labor only.  The Leake Co. is not responsible for further unforeseen costs incurred resulting from incorrect given information at time of repair intake services, such as sizing differences needed when the intended wearer is not present to professionally measure.  The Leake Co. is not responsible for lost or damaged items, parts, findings, gemstones, or diamonds in part or in whole after the repaired item has been picked up from The Leake Co.
As best practice, we always suggest having your jewelry items scheduled on your insurance policy before and after any repair or appraisal service is performed.
More questions?  Email us.
info@theleakeco.com
Caring for Your Jewelry
JEWELRY CARE AND MAINTENANCE
We recommend visiting us every 6-12 months for jewelry inspection, a service we offer for free. During this visit, we will inspect your heirlooms for loose or damaged stones, metal damage, prong wear and tear, and overall aesthetic. We offer free jewelry cleaning for the lifetime of your jewelry, whether it was purchased from us or not.
In between visits, we recommend removing jewelry during activities, such as working out, household chores, cooking, showering, sleeping, or anytime the wearer is doing hand-intensive work.
All diamonds can be soaked in a solution of warm water and liquid dish soap, then gently brushed with a new, soft-bristle toothbrush and rinsed with water. Pat all diamonds dry before wearing.

 

THE DANGERS OF CHLORINE & HAND SANITIZER
These liquids can be damaging to jewelry.  When jewelry is routinely exposed to chlorine, household cleaners, and hand sanitizer, your jewelry may become pitted or dull.  In particular, the rhodium plating on white gold is susceptible to wearing away when hand sanitizer is frequently used.
We suggest removing all rings, bracelets, and necklaces when visiting the pool, using hand sanitizer, or handling similarly corrosive materials.

 

BODY CHEMISTRY AND PRECIOUS METALS
Some wearers possess a higher level of skin acidity and/or iron deficiency.  Silver and golds may react to these known issues and create dark areas and/or irritation on your skin.  Please note that this is not a manufacturing error or otherwise defect in jewelry.
METAL ALLERGIES
Some wearers may develop metal allergies over time, commonly due to changes in body chemistry or hormonal fluctuations.  We do offer nickel-free 18k White Gold as well as Platinum.  Contact us if you suspect you have developed a metal allergy, and we would be happy to quote an item in a hypoallergenic metal.
Jewelry Care Tips
Insuring Your Jewelry
THIRD PARTY INSURANCE
The Leake Co. advises each Client to obtain third-party insurance on all jewelry against loss, damage, theft, or mysterious disappearance, with such insurance to begin once jewelry item is released into the direct custody of Client, an authorized representative of Client, or delivered by third-party delivery/courier to Client.  Third-party jewelry insurance is not provided by The Leake Co. nor included in any quote or fee.  The Leake Co. will provide an appraisal upon request (and may incur an additional fee), with which Client may independently obtain his or her own insurance policy at his or her own expense and unique insurance needs.
Explore JM Insurance
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